Business Reputation Guest Post

How to Create an Effective Omni-Channel Customer Care System

Written By: Riya Sander The way most corporations handle customer support has changed considerably in the recent past. Over a decade ago, you could only contact a company by fax or phone. Nowadays, you can select your option; email, SMS, live chat, phone and the social media. The list seems endless. The major challenge for […]

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Chatbots- What Are They And How Are They Being Used

Everyone is talking about chatbots and for excellent reason. Chatbots are redefining the customer experience for brands while maximizing sales and support. What are chatbots? How are they being used? With Facebook and Microsoft investing millions into chatbot machine learning systems, it is worth pondering if chatbots are the future of marketing and customer service. […]

eCommerce Guest Post Latest Startups

What Ecommerce Startups Need to Know In 2017

Written By: Patrick Foster If you’re new to the world of eCommerce or starting your first side hustle in 2017, then congratulations – you have an exciting project ahead of you. Like any business, an eCommerce startup requires a lot of work, knowledge, and patience: not to mention a passion for your products. That being said, […]

Guest Post Latest Marketing Strategy

5 Marketing Strategies That Will Double Your Social Followers

Written by: Alex Williams Probably the biggest challenge in today’s world of business and marketing is developing the strategies for building and retaining customer’s loyalty. Every prosperous business has a clear and effective marketing strategy. It will help you identify your customers, understand their needs and wishes, and above all, your marketing strategy will help you […]

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The Most Opinionated States in the Country Might Surprise You [Infographic]

As published to Huffington Post I had the opportunity to speak with Zac Carman of ConsumerAffairs about the site’s forthcoming study, set to be published this month on their blog. The consumer advocacy group and online review platform examined which states are most likely to review or complain about businesses and brands. A preview of […]