6 Things People Expect From Your Contact Center in the Digital Age

Customers are talking, texting, tweeting, browsing and chatting more than ever. Their lifestyles demand fast, convenient access to information. Customers are also more self-reliant, often using self-service channels, peer-based communities and social networks to get help. Not surprisingly, people have little tolerance for poor service. They’ll simply take their business elsewhere. Failure to address these […]

December 10, 2015
2 Mins Read
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The Impetus for this blog was an inspiration one day after reading the book “Inbound Marketing.” Living in San Francisco at the time, the early 2010s were a hayday for innovative and emerging social media platforms and technologies (remember Google+?).

Years later, Social Marketing Fella has risen in authority, still features original thoughts, and most recently, product reviews. Along with some select contributed articles.

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